Escalation Engineer, Enterprise Service Desk at ABACUS
- Company: ABACUS
- Location: Edinburgh, Scotland, United Kingdom; Kent, England, United Kingdom
- Employment type: Full-time
- Posted: 2026-09-25
About the role
The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organisation, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients. Beyond resolving complex incidents, the role is responsible for preventing them, driving stability, operational maturity, and long-term technical improvement Operating at the intersection of infrastructure engineering, service operations, and client advisory, this role delivers proactive technical leadership across client environments and the shared multi-tenant platform. Unlike traditional escalation support, this position functions as a trusted technical partner to both the client and internal teams.…
Apply on ABACUS's official careers page: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8005300003