Engineer, Enterprise Service Desk at ABACUS
- Company: ABACUS
- Location: Remote
- Employment type: Full-time
- Posted: 2026-09-29
About the role
Job Summary: . The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors. This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity. Responsibilities (including, but not limited to): . Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner. Take ownership of escalated issues through to full resolution. Manage and support a multi-tenant hosted platform within a team-based environment. Manage VMware virtualized environments.…
Apply on ABACUS's official careers page: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008654003