Escalation Engineer, Enterprise Service Desk at ABACUS
- Company: ABACUS
- Location: Atlanta, Georgia, United States; Charlotte, North Carolina, United States; Frisco, Texas, United States; New York, New York, United States; San Francisco, California, United States
- Employment type: Full-time
- Posted: 2026-10-02
About the role
Overview . The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organization, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients. Beyond resolving complex incidents, the role is responsible for preventing them, driving stability, operational maturity, and long-term technical improvement. Operating at the intersection of infrastructure engineering, service operations, and client advisory, the Technical Account Manager delivers proactive technical leadership across client environments and the shared multi-tenant platform. Unlike traditional escalation support, this position functions as a trusted technical partner to both the client and internal teams.…
Apply on ABACUS's official careers page: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8011550003