Engineer, Enterprise Service Desk at ABACUS
- Company: ABACUS
- Location: Athens-Clarke County, Georgia, United States; Atlanta, Georgia, United States; Boston, Massachusetts, United States; Charlotte, North Carolina, United States; Chicago, Illinois, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida, United States; Frisco, Texas, United States; Miami, Florida, United States; New York, New York, United States; Newark, New Jersey, United States; Orlando, Florida, United States
- Employment type: Full-time
- Posted: 2026-09-29
About the role
Job Summary: Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Responsibilities (including, but not limited to): . Deliver an excellent customer experience in all interactions. Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues. Assist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software.…
Apply on ABACUS's official careers page: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008489003