2nd Line Helpdesk Engineer - Yateley at Arc
- Company: Arc
- Location: Yateley, United Kingdom
- Employment type: Full-time
- Posted: 2026-09-23
About the role
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed. . Role Overview: We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues. . Key Responsibilities: .…
Apply on Arc's official careers page: https://arc.teamtailor.com/jobs/8440202-2nd-line-helpdesk-engineer-yateley