Software Engineer, Support Foundations at Chime
- Company: Chime
- Location: San Francisco, CA, USA
- Employment type: Full-time
- Posted: 2026-07-08
About the role
About the Role . The Support Foundations team builds the infrastructure that powers every support interaction a Chime member has. That includes the automated phone system members call when they need help, the in-app chatbot that answers questions instantly, live chat with human agents, and the data and routing systems that make it all work reliably. Our mission is to give members a personalized, automated, and always-available support experience. We measure success by how members rate their support interactions — so when our systems work well, members feel it directly. Right now, we're rebuilding this platform from the ground up. We're modernizing our contact center infrastructure, shipping AI-powered features like automated conversation summarization and intelligent self-service, and establishing the data foundations that improves routing accuracy and support quality at scale.…
Apply on Chime's official careers page: https://boards.greenhouse.io/chime/jobs/8607195002?gh_jid=8607195002