Principal Consultant - Service Cloud Voice Architect at Telus Digital
- Company: Telus Digital
- Location: Remote
- Employment type: Full-time
- Salary: $100K – $190K
- Posted: 2026-10-07
About the role
Role Service Cloud Voice Architect Title Principal Consultant Industry Cross Industry What Is the Role TELUS Digital's Salesforce Practice is seeking a Principal Consultant to lead the architecture and delivery of enterprise Service Cloud Voice solutions. This role will design connected contact center experiences across Salesforce Voice, Amazon Connect, digital channels, data, AI, and supporting enterprise systems. The architect will guide clients through contact center modernization, omnichannel transformation, and AI adoption while ensuring that solutions are scalable, secure, supportable, and aligned with measurable business outcomes. As a trusted advisor, the Principal Consultant will work with business leaders, customer service operations, contact center teams, and technical delivery resources from discovery through production optimization.…
Apply on Telus Digital's official careers page: https://jobs.ashbyhq.com/telus-digital/ec4553ea-152e-4fed-819b-3f75885d22cf