Lead Researcher at Xero
- Company: Xero
- Location: Remote / UK: London (7 Devonshire Square)
- Employment type: Full-time
- Posted: 2026-09-09
About the role
The role & impact This role turns customer evidence into clear decisions by combining strategic research, Voice of Customer synthesis, and research operations. You will frame complex, ambiguous business questions into researchable problems, merging qualitative and quantitative data with statistical rigour to guide product and leadership teams. By championing a holistic view of customer needs across global markets, you will ensure our strategy directly aligns with user sentiment. Your work will protect data quality and continuity as our systems evolve, creating reusable insights that empower teams to act with confidence. The team & how they connect You will join a collaborative, cross-functional group that works closely with product, design, data science, and regional commercial leaders.…
Apply on Xero's official careers page: https://jobs.ashbyhq.com/xero/ff879ebd-58f9-497f-82d0-a6ee27c33c6d