Associate Director, Service Engineering at Natera
- Company: Natera
- Location: Austin, TX
- Employment type: Full-time
- Posted: 2026-09-25
About the role
Overview . The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment. . You will lead a team responsible for production stability, incident response, and service health, partnering closely with Production Engineering, Lab Operations, Bioinformatics, Infrastructure, Facilities, and Compliance to support mission-critical genetic testing and diagnostics. . Key Responsibilities. Leadership & Team Development . Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems. Establish clear expectations around ownership, on-call readiness, and operational excellence.…
Apply on Natera's official careers page: https://job-boards.greenhouse.io/natera/jobs/6201363004